Our commitment to your privacy

Textkernel prioritizes your privacy and handles all personal information with utmost care, adhering strictly to data privacy laws and regulations including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This document outlines Textkernel’s privacy statement for the use of the website (www.textkernel.com) and the use of Textkernel’s services. Please read this statement carefully, and feel free to contact us at [email protected] for further inquiries or information.

Data Privacy for Customers
For our customers, data privacy is defined by a specific data processing agreement. For the web-based Software as a Service (SaaS), where data transits through our environments, we adhere to a strict privacy agreement. Textkernel finalizes data processing agreements with its customers, ensuring that data remains confidential and is not shared with third parties or used beyond agreed purposes. The latest version of Textkernel’s Data Processing Agreement can be found here.

Textkernel’s Data Protection Officer
Textkernel has designated a Data Protection Officer responsible for advising the company on GDPR obligations and ensuring compliance. For any queries related to the protection of personal data, please reach out to our Data Protection Officer at [email protected].

1) Who is Textkernel?
Textkernel offers recruitment products and solutions including top-tier multilingual CV parsing, semantic search tools, candidate engagement services, mid-office staffing services and skills intelligence services, along with solutions for sourcing, lead generation, matching, and labor market statistics, expediting the process of job market demand-supply matching.
Contact Information:
E-mail: [email protected]
Phone.: +31 (0)20 494 2496

2) What information does Textkernel collect and process?

Contact Form: When you use the contact form on our website, we may collect your first and last name, company name, email address, phone number (optional), and your message or question. We use this information to promptly address your query and provide efficient customer service.
Legal basis: The processing of this personal data is necessary for Textkernel’s legitimate interests in serving you effectively and optimizing customer service.

Demo Requests: If you request a demo on our website, we may collect your first and last name, company name, email address, phone number, your message, and preferred demo schedule. We use this information to schedule the demo and communicate with you effectively.
Legal basis: The processing of this personal data is necessary for Textkernel’s legitimate interests in serving you efficiently.

Newsletter Subscription: If you subscribe to Textkernel newsletters, providing labor market information, product updates, company news, and industry insights, you can opt-out at any time using the unsubscribe option provided in each email. We use your email address to send you the latest news and updates from Textkernel.
Legal basis: The processing of this personal data is necessary for Textkernel’s legitimate interests in direct marketing.

Downloads: When you download resources such as labor market analyses, customer cases, or white papers, we may collect your first and last name, company name, email address, and/or phone number. We use this information to deliver the requested download to you via email.
Legal basis: The processing of this personal data is necessary for Textkernel’s legitimate interests in serving you efficiently.

Automatically Generated Data: We collect certain information automatically about your website usage, including your IP address, account activity, data displayed or clicked on, and other log information such as browser type, date and time of access, cookie ID, and referrer URL. We require this information to ensure the optimal functioning and security of the website.
Legal basis: The processing of this personal data is necessary for Textkernel’s legitimate interests in securing the website and providing a user-friendly experience.

3) Your Rights under GDPR

According to the GDPR, you have the following rights regarding your personal data and its processing:

• Right to access your personal data and additional information.
• Right to rectify inaccurate personal data.
• Right to request erasure of your personal data.
• Right to request restriction of processing under certain circumstances.
• Right to receive your personal data in a machine-readable format and transmit it to another controller.
• Right to object to processing based on legitimate interests.
• Right to object to processing for direct marketing purposes.
• Right to withdraw consent for processing based on consent.

4) Does Textkernel share your personal data?
Textkernel may share your personal data with service providers who process data on our behalf, governed by a data processing agreement ensuring compliance with data protection regulations. We only provide personal data to third parties when required by law or with your explicit consent.

5) How long does Textkernel retain your personal data?
We retain personally identifiable information only as long as necessary for providing services and legal compliance. Our retention policy is as follows:
• Contact Form & Demo: Data is stored for five years, unless there is an active customer relationship or explicit consent to extend the retention period.
• Newsletter: Data is retained for five years, unless you are still subscribed, have submitted a contact/demo form, or have an active customer relationship.
• Downloads: Data is retained for five years, unless there is an active customer relationship, newsletter subscription, or recent contact/demo form submission.

6) Cookies and How Textkernel Uses Them
When you use our website, cookies may be stored on your device, allowing us to provide a personalized and optimized browsing experience. These cookies include:
• First-party cookies: Stored by Textkernel to enhance your browsing experience and remember your settings.
• Third-party cookies: Used for analytics and social media functionalities.
You have the option to manage or delete cookies through your browser settings. However, please note that disabling cookies may affect your website experience.
More information about the cookies used by Textkernel can be found at the following URL: https://www.textkernel.com/cookie-statement/

7) Hyperlinks
Our website may contain hyperlinks leading to third-party websites. We are not responsible for the privacy practices of these third-party services or websites.

8) Data Protection Measures
Textkernel employs appropriate technical and organizational measures to safeguard your personal information against loss or unlawful use. Textkernel’s Information Security Management System has been certified against the ISO 27001 and most of Textkernel’s services have been audited against the SOC 2 standard.

9) Amendments to the Privacy Statement
This privacy statement may be revised in the future. We recommend checking the website regularly for updates to the privacy statement.

10) Questions or complaints
For any inquiries or concerns, please reach out to us at [email protected]. If you suspect a breach of data protection legislation that cannot be resolved through mutual agreement, you have the right to lodge a complaint with a supervisory authority.